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Quality of Service


Our Commitment to You

Tbaytel management and staff are working, to ensure you receive prompt, high-quality service. Your satisfaction with our service is important to us. Did an employee give you special service? Do you have suggestions on how we could serve you better? Please let us know how we did today.

Thank you!



Tell Us How We Did Today

Tbaytel management and staff are working, to ensure you receive prompt, high-quality service. Your satisfaction with our service is important to us. Did an employee give you special service? Do you have suggestions on how we could serve you better? Please let us know how we did today.

Thank you!

* What was the nature of your contact or inquiry with Tbaytel?

* What group or department were you speaking with?
If Other, please fill in the following: 

* Were you satisfied with the service you received?

Do you have a compliment, a suggestion or a complaint?
Would you like someone to contact you regarding this matter?  

If you answered "yes" to the above question, please fill out the following:
Name:
Daytime Phone Number:
Email Address:

 



Quality of Service Standards

Tbaytel Quality of Service Standards ensure that customers are satisfied with their telephone service. Tbaytel is required to submit quarterly reports to the Canadian Radio-television and Telecommunications Commission (CRTC), an independent agency of the Government of Canada.

The reports are electronically available at www.crtc.gc.ca.

If you are dissatisfied following discussion with Tbaytel, you may wish to write to:

The Secretary General
Canadian Radio-television and Telecommunications Commission
Ottawa, ON K1A 0N2

We ask that you also send a copy of your letter to:

Tbaytel
Attention: Regulatory Affairs
1046 Lithium Drive
Thunder Bay, On P7B 6G3

 

Click for more info.Customer Service Inquiries

Call Customer Service: 807-623-4400 or 1-800-264-9501
Email Customer Service: customercare@tbaytel.net
Email Technical Support: support@tbaytel.net
Monday - Friday: 8:30am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday 11:00am - 6:00pm

Customer Service at 1046 Lithium Drive is closed to in-person traffic.